Privacy Policy

Introduction

This privacy policy (hereinafter, the “Policy”) explains how ACL LANGUAGES (hereinafter, “we” or “our company”) collects, uses, shares and protects the personal data you provide to us when you use our website and our translation and interpreting services.

We are committed to respecting your privacy rights and protecting your data in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian law.

1. Data Controller

SRL ACL LANGUAGES, registered under company number 0799.364.726, having its registered office at 1050 Brussels, Avenue Louise, 500/12 is responsible for the processing of your personal data.

For any questions regarding this Policy or the processing of your personal data, please contact us at the following address: info@acllanguages.com.

2. Personal data collected

We collect different categories of personal data, including:

Identification data: last name, first name, email address, telephone number.
Billing data: postal address, bank details (if applicable).
Service-related data: documents or information shared as part of our translation or interpreting services.
Technical data: IP address, browser type, pages visited on our site, cookies (see section 8).

3. Purposes of processing

We collect and use your personal data for the following purposes:

To provide our translation and interpreting services.
To manage quote requests and contracts.
To bill for our services and comply with our legal, accounting and tax obligations.
To ensure the security of our website and improve your user experience.
To answer your questions and inform you about our services (with your consent if required).

4. Legal bases for processing

Your personal data is processed on the following legal bases:

Performance of a contract: where processing is necessary to provide our services or perform a contract with you.
Legal obligation: to comply with our legal and regulatory obligations.
Consent: where required, for example for the use of cookies or sending marketing communications.
Legitimate interest: to ensure the security of our site or improve our services.

5. Sharing of personal data

Your personal data may be shared with:

Our employees and subcontractors (e.g. translators, interpreters, IT service providers), to the extent necessary to perform our services.
The competent authorities, if required by law.

We do not sell your personal data to third parties.

6. Data retention

We only retain your personal data for the period necessary to achieve the purposes described above, unless a longer retention period is required by law.

For example:

Documents shared for translations are deleted [specify duration] after delivery of the service.
Invoicing data is retained for 7 years in accordance with Belgian tax obligations.

7. Your rights

In accordance with the GDPR and Belgian law, you have the following rights regarding your personal data:

Right of access: obtain a copy of the personal data that we hold about you.
Right of rectification: correct inaccurate or incomplete data.
Right to erasure: request the deletion of your data in certain circumstances.
Right to restriction of processing: restrict the processing of your data under certain conditions.
Right to portability: receive your data in a structured and commonly used format.
Right to object: object to certain processing, such as the direct marketing.
Right to withdraw your consent: at any time, for processing based on your consent.

To exercise your rights, contact us at info@acllanguages.com. You also have the right to lodge a complaint with the Belgian Data Protection Authority (www.autoriteprotectiondonnees.be).

8. Cookies and similar technologies

We use cookies to improve your user experience and analyze traffic on our site. You can manage your cookie preferences through your browser settings or by using the cookie management tool available on our site.

9. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, destruction or disclosure.

10. Changes to this Policy

We reserve the right to update this Policy to reflect changes in our practices or to comply with legal obligations. Any changes will be posted on this page with a clear update date.